Office Phone: (817) 602-4976 | Email: info@dfwhousecalls.com
1. Introduction
Cardinal Rehab Services Inc. dba DFW House Calls (hereafter "CRSI") is committed to protecting your privacy and ensuring the confidentiality of your medical information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal and medical information.
2. Information Collection
CRSI collects information through various means, including:
- Written correspondence
- Phone calls and voicemails
- SMS messages
- Emails
- Application forms
- Referrals from other healthcare providers
- In-home visits
- Electronic visits conducted by video call
- Results returned by the laboratory and imaging providers we order from
3. Use of Your Information
We use your information solely for the purpose of providing you with healthcare services, which may include:
- Communicating with other healthcare providers
- Verifying medical information
- Determining appropriate medical supplies or services
- Obtaining or purchasing medical supplies, devices, or medications
- Processing insurance claims
- Ordering laboratory tests, imaging and other diagnostics, and reviewing the results
- Conducting electronic visits by video call when care can be provided without an in-home visit
- Coordinating care with a patient's home health agency
4. Protection of Your Information
CRSI maintains strict confidentiality of all patient information. We do not sell, rent, exchange, or otherwise disseminate your personal or medical information, except as required by law or with your explicit consent.
5. SMS and Text Messaging
- We do not share SMS data with third parties for marketing purposes.
- You may opt out of text messages by replying "STOP" or "UNSUBSCRIBE".
- SMS opt-in is required for appointment reminders and remote patient monitoring.
- Opting out may affect your ability to receive services and may result in discharge from our care.
6. Patient Rights and Responsibilities
CRSI reserves the right to discharge patients who do not follow prescribed medical advice. Patients are encouraged to report any unauthorized attempts to alter their care plan by non-licensed entities (e.g., insurance companies).
7. Website Privacy
The public pages of our website (dfwhousecalls.com), other than this notice, use Google Analytics to measure how visitors find and use the site. It sets cookies and reports to Google the pages viewed, the approximate geographic area, the referring site or search, and general device and browser information. We use this only to understand which pages are useful and to improve them.
We also record when a visitor taps a phone, text, email or portal link, so we can tell whether the site is helping people reach us. That record says only which kind of link was tapped and which page it was on.
We do not use advertising pixels, and we do not place analytics on our referral portal, our agency portal, or anywhere patient information is submitted. Nothing you enter about a patient is sent to Google, because our public pages do not collect it. You can block this collection with your browser's cookie settings or Google's browser opt-out add-on.
Separately, our web server keeps standard access logs, which record the pages requested, the date and time, and the requesting IP address. We use these only to keep the site running and secure, and we do not use them to identify individual visitors.
8. Use of Non-Identifying Information
CRSI may use non-identifying patient information for fundraising and promotional purposes related to our mission. Patients may request that their information not be used for such purposes by submitting a written request.
9. Changes to This Policy
CRSI reserves the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to our website.
10. Contact Information
For questions or concerns about this privacy policy, please contact us at:
Cardinal Rehab Services Inc. dba DFW House Calls
1912 Spinnaker Lane, Azle, Texas 76020
Phone: (817) 602-4976
Email: info@dfwhousecalls.com